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Policies

Delivery policy

Read all information regarding deliveries.

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Delivery policy

Introduction

Our local logistics partner, uAfrica and our international partner, Aramex, provide a premium courier service that enables you to know exactly where your shipment is along its journey to you. Our shipping service includes the following:

Full tracking

Track your delivery at any time.

Notifications

Keeping you in the loop.

Full insurance coverage

You're completely covered.

Delivery options:

FREE delivery - Spend R500 or more (SA only)

Spend R500 or more, or use 250 Paw Points on your Mad Dogs+ account to qualify for FREE delivery.

> Expected delivery time is 1-3 business days once order has been processed.

(Delivery time may vary depending on day of the week, time of day and the final destination.)

Standard delivery - R70.00 (SA only)

Our standard delivery option costs R70.00 for orders under R500.

> Expected delivery time is 1-3 business days once order has been processed.

(Delivery time may vary depending on day of the week, time of day and the final destination.)

International delivery - Zones below

We now offer International delivery on our online store. The rates have been determined by zones which collectively make up a number of different destination countries. Simply use the 'Standard International' shipping option during the checkout process. The correct shipping zone will automatically be detected from your delivery address during checkout.

[Please note: Delivery time cannot be guaranteed for international orders due to customs, laws etc.]

International shipping zones:

Zone 1 (~R400.00)

Botswana, Lesotho

Zone 2 (~R450.00)

Kenya, Mozambique, Zimbabwe

Zone 3 (~R600.00)

England, Madagascar, Mauritius, Tanzania, Wales, Uganda, Zambia

Zone 4 (~R700.00)

Australia, France, Ghana, Netherlands

Zone 5 (~R1000.00)

Austria, Bulgaria, Cameroon, Canada, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Ethiopia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Malta, Monaco, Morocco, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland

Zone 9 (~R1500.00)

Paraguay

Our partners

uAfrica

Aramex

The Courier Guy

Support

Get in touch!

Need help or more information? Get in touch with the Mad Dogs Team!

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