Frequently Asked Questions

 

Here you will find our most commonly asked questions from customers. If the answer you're looking for is not here, visit our contact page to speak with us directly about any questions you may have.

 

Where can I find size guides on the store?

All of our size guides are located on each of the product pages. You will find them specifically under the reviews line and above the size selection box. All base measurements are provided in Centimetres (cm).

 

How long does it take for my items to be delivered upon ordering?

Delivery of orders usually takes between 2-3 business days. Delivery time can vary based on the day and time of day that the order is placed.

 

Can I track my order?

Yes you can! Once your items have been dispatched from the Mad Dogs warehouse and allocated a tracking number, we will directly email you the relevant information. You can also track your order directly on our store.

 

How do I make an exchange or return?

To make an exchange or return with us, you will need to send an email directly to returns@maddogs.co.za containing your order number, return address and which items you would like to exchange or return. We will then be in contact to arrange accordingly. You can also visit our Returns & Exchange Policy page if you're unsure of anything.

 

How do I contact Mad Dogs directly?

You can contact us in a number of different ways. The most common, structured and traditional method is via our contact page where you will fill out your details and the category in which you need assistance. The second method is to send us an email to info@maddogs.co.za and label the subject line accordingly. Lastly, you can always give us a call on +27 11 083 8542 and we'll be happy to assist where we can.

 

Are there any physical stores or retail outlets?

Currently there are no physical stores or retail outlets. At this time, the only location you can buy our products is the online store.

 

Do you ship or deliver outside of South Africa?

Currently, there is no option to ship outside of South Africa. If you have a special request then please email us at info@maddogs.co.za for any further information regarding this.

 

I have bought Mad Dogs items a long time ago, is the sizing still the same?

No, the sizing has changed since our original collections and styles. Please be sure to check our sizing guide before purchasing to avoid any excess returns or exchanges. The size guides can be found on the corresponding product pages.

 

Can I purchase item(s) as a gift for someone else?

Not exactly. What you can do is provide the delivery address for the person you would like to send it to and use your own contact information so it remains as a surprise. If you would like any additional assistance with this then please feel to contact us and we'll be happy to help!

  

How do I see my Mad Dogs+ Paw Points and how do I earn them?

You can view your Paw Points on our widget located on the online store. This widget is the hub for your Paw Points where you can see how many you have, how to earn more and claiming your rewards and discounts. Earning points is easy, you receive 1 Paw Point for every R1 you spend with us. For every milestone, you can then claim your discount towards your next purchase.

 

If you have any further questions that are not within this page then you can contact us directly here, email us at info@maddogs.co.za or give us a call on +27 11 083 8542 between 9am-5pm (SAST).

  

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