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Frequently Asked Questions

Our most asked questions from customers.

FAQs

Overview

Here you will find our most commonly asked questions from customers. If the answer you're looking for is not here, visit our contact page to speak with us directly about any questions you may have.

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General FAQs

Where can I find size guides on the store?

All of our size guides are located on each of the product pages. All base measurements are provided in centimetres (cm).

How long does it take for my items to be delivered upon ordering?

Delivery of orders usually takes between 1-3 business days. Delivery time can vary based on the day and time of day that the order is placed.

Can I track my order?

Yes you can! Simply head over to our tracking page and enter your order number.

(Please note: It may take some time for your orders tracking details to reflect on the system).

How do I make an exchange or return?

To make an exchange or return with us, you will need to send an email directly to returns@maddogs.co.za containing your order number, return address and which items you would like to exchange or return. We will then be in contact as possible to arrange further details accordingly. You can also visit our Returns & Exchange Policy page if you're unsure of anything.

How do I contact Mad Dogs directly?

You can contact us in a number of different ways. The easiest method is via our contact page form where you will need to fill out your details and other relevant information. You can send us an email to info@maddogs.co.za and label the subject line accordingly. You can also give us a call or send us a message on WhatsApp +27 66 092 4236 and we'll be happy to assist where we can.

Are there any physical stores or retail outlets?

Currently there are no physical stores or retail outlets. At this time, the only location you can buy our products is the online store.

Do you ship or deliver outside of South Africa?

Yes we do! Shipping rates to deliver outside of South Africa vary depending on the destination. Please see our Shipping Policy for more information.

I have bought Mad Dogs items a long time ago, is the sizing still the same?

No, the sizing has changed since our original collections and styles. Please be sure to check our sizing guide before purchasing to avoid any excess returns or exchanges. The size guides can be found on the corresponding product pages.

Can I purchase item(s) as a gift for someone else?

The best way to send someone a gift is by using our eGift cards which can be used as store credit on our store!

How do I see my Paw Points and how do I earn them?

You can view your Paw Points on our Rewards widget located on the online store. This widget is the hub for your Paw Points where you can see how many you have, how to earn more and claiming your rewards and discounts. Earning points is easy, you receive 1 Paw Point for every R1 you spend with us. For every milestone, you can then claim your discount towards your next purchase.

Open the widget here >

Support

Get in touch!

Need help or more information? Get in touch with the Mad Dogs Team.

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