Frequently Asked Questions

 

This page is your best friend! Here you will find our most commonly asked questions from customers and hopefully will answer your own. If not, visit our contact page and send us a message :)

 

How long does it take for my items to be delivered upon ordering?

Delivery of orders usually takes between 2-3 business days. Delivery time can vary based on the day and time of day that the order is placed.

 

Can I track my items when they are being shipped?

Yes you can! Once your items have been dispatched from the Mad Dogs warehouse and allocated a tracking number, we will directly email you the tracking link along with the tracking number so you can keep an eye on the journey of your items to your front door.

 

How do I make an exchange or return?

To make an exchange or return with us, you will need to send an email directly to returns@maddogs.co.za containing your order number, return address and which items you would like to exchange or return. We will then be in contact to arrange accordingly. You can also visit our Returns & Exchange Policy page if you're unsure of anything.

 

How do I contact Mad Dogs directly?

You can contact us in a number of different ways. The most common, structured and traditional method is via our contact page where you will fill out your details and the category in which you need assistance. The second method is to send us an email to info@maddogs.co.za and label the subject line accordingly. Lastly, you can always give us a call on +27 11 083 8542 and we'll be happy to assist where we can.

 

Are there any physical stores or retail outlets?

Currently there are no physical stores or retail outlets. At this time, the only location you can buy our products is the online store.

 

Do you ship or deliver outside of South Africa?

Currently, there is no option to ship outside of South Africa. If you have a special request then please email us at info@maddogs.co.za for any further information regarding this.

 

I have bought Mad Dogs items a long time ago, is the sizing still the same?

No, the sizing has changed a fair amount from back in the day so please be sure to check our sizing guide before purchasing to avoid any excess returns or exchanges. The size guides can be found on the product page where you select your size and quantity before adding to your cart or checking out.

 

Can I buy an item as a gift for someone else?

Currently you aren't able to send an item directly as a gift to someone. We are looking to introduce this feature soon though!

  

How do I see my Loyalty Points and how do I earn them?

You can view your Paw Points on our widget located on the online store. This widget is the hub for your Paw Points where you can see how many you have, how to earn more and claiming your rewards and discounts. Earning points is easy, you receive 1 Paw Point for every R1 you spend with us. For every milestone of Loyalty Points you earn, you can then claim your discount towards your next purchase.

 

If you have any further questions that are not within this page then you can contact us directly here, email us at info@maddogs.co.za or give us a call on +27 11 083 8542 between 9am-5pm (SAST).

  

Mad Dogs Team

 

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