Frequently Asked Questions
This page is your best friend! Here you will find our most commonly asked questions from customers and hopefully will answer your own. If not, visit our contact page and send us a message :)
Where can I find size guides on the store?
All of our size guides are located on each of the product pages. You will find them specifically under the reviews line and above the size selection box. All measurements are provided in Centimeters (cm).
How long does it take for my items to be delivered upon ordering?
Delivery of orders usually takes between 2-3 business days. Delivery time can vary based on the day and time of day that the order is placed.
Can I track my items when they are being shipped?
Yes you can! Once your items have been dispatched from the Mad Dogs warehouse and allocated a tracking number, we will directly email you the tracking link along with the tracking number so you can keep an eye on the journey of your items to your front door.
How do I make an exchange or return?
To make an exchange or return with us, you will need to send an email directly to email@example.com containing your order number, return address and which items you would like to exchange or return. We will then be in contact to arrange accordingly. You can also visit our Returns & Exchange Policy page if you're unsure of anything.
How do I contact Mad Dogs directly?
You can contact us in a number of different ways. The most common, structured and traditional method is via our contact page where you will fill out your details and the category in which you need assistance. The second method is to send us an email to firstname.lastname@example.org and label the subject line accordingly. Lastly, you can always give us a call on +27 11 083 8542 and we'll be happy to assist where we can.
Are there any physical stores or retail outlets?
Currently there are no physical stores or retail outlets. At this time, the only location you can buy our products is the online store.
Do you ship or deliver outside of South Africa?
Currently, there is no option to ship outside of South Africa. If you have a special request then please email us at email@example.com for any further information regarding this.
I have bought Mad Dogs items a long time ago, is the sizing still the same?
No, the sizing has changed since our original collections and styles. Please be sure to check our sizing guide before purchasing to avoid any excess returns or exchanges. As mentioned above, the size guides can be found on the corresponding product pages.
Can I buy an item as a gift for someone else?
Not exactly. What you can do is provide the delivery address for the person you would like to send it to and use your own contact information so it remains as a surprise. If you would like any additional assistance with this then please feel to contact us and we'll be happy to help!
How do I see my Mad Dogs+ PawPoints and how do I earn them?
You can view your Paw Points on our widget located on the online store. This widget is the hub for your Paw Points where you can see how many you have, how to earn more and claiming your rewards and discounts. Earning points is easy, you receive 1 Paw Point for every R1 you spend with us. For every milestone, you can then claim your discount towards your next purchase.
© Mad Dogs Clothing 2021