General
What sizes do you offer?
This will depend more specifically on the item in question. Usually, our products are available from x-small to xx-large but some items may differ. You can view all available sizes for a product on the product page.
How do I find my size? Do you have a size guide?
Finding your size is straightforward, simply open the size guide located on the product page for all sizing information. All size guides are located within the product image gallery. If you are not sure about which size to order, you're welcome to contact us so we can assist.
Are your products true to size?
Yes. All of our products are measured by hand to ensure that the measurements and information provided to you is both accurate and true to size.
What materials are your clothes made from?
Almost all of our products are made from 100% cotton. However, there may be some exceptions to this in the case artificial blends are used for products that perform a specific function such as swimwear. We focus on using cotton-based products as it provides higher quality levels and more versatile for those with sensitive skin. You can check the material composition of a product on the product page.
Ordering & Payments
How do I place an order?
To place an order, simply browse the product(s) you would like to purchase, add the desired quantities to your cart and navigate to the checkout page. During the checkout process, you will need to provide personal information, shipping information and pay for your order to successfully place your order.
What payment methods do you accept?
All payments are processed through Yoco. Accepted payment methods include Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, Apply Pay, Google Pay and Maestro.
Is my payment information secure?
Yes. Yoco ensures secure storage and capture of payment information. This is achieved through PCI Compliance (Level 1 PCI DSS), 3D Secure, Fraud Detection and Monitoring, and No Storing of Card Details.
Can I change or cancel my order after placing it?
Unfortunately, you cannot change your order once it has been placed. If you wish to change your order, we suggest cancelling your previous order and placing a new one. An order can only be cancelled if it has not yet been processed and fulfilled so there is no set timeframe to which an order can be cancelled. To cancel an order, please contact us directly so that we can process your request if possible.
Shipping & Delivery
What are your shipping options and costs?
For South African customers, we have a standard rate of R120. Our free shipping option is available to customers with an order to the value of R1500 or more. For international customers, a set rate will be displayed at checkout based on the weight and destination.
How long does delivery take?
Deliveries take between 2-5 days from the processing and fulfilment date. Actual delivery times may vary depending on factors such as local delivery conditions.
Can I track my order, and how?
Yes. You will receive a tracking number once your order has been shipped. You can use this number to monitor the status and location of your shipment. You can track your order here. Simply enter your order number and click 'track'.
What should I do if my package is delayed?
If your package is delayed, please contact us directly so that we can assist you as best as we can.
For extensive information regarding shipping and delivery, please visit our Shipping Policy page by clicking the button below.