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Returns & exchange policy

Giving you flexibility.

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Returns & exchange policy

Introduction

Thank you for shopping at Mad Dogs Clothing. If you are not entirely satisfied with your purchase, we’re here to help! Please find all of our returns & exchange policy details below.

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Topics

Returns & exchange period

You have 30 days to return or exchange an item from the date you received it. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Your item(s) must be returned in original Mad Dogs packaging to save waste.

Shipping cost for returns & exchanges

For the shipping of your returns or exchanges, this charge is covered by us only if there is a proven factory defectotherwise this cost will come directly to you, so be sure to take a look at our size guides before purchasing.

Refunds for a return

Once we receive your item, we will inspect it and immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a few working days, depending on your banks policies and processing procedures.

Please note:

When making a return, please contact us at returns@maddogs.co.zaIf you would like to find out any more information you can contact us here, email us at info@maddogs.co.za or give us a call on +27 66 092 4236 between 9am-5pm (SAST).

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