Returns & Exchange policy

 

Thank you for shopping at Mad Dogs Clothing. If you are not entirely satisfied with your purchase, we’re here to help!

Returns/Exchange period

You have 14 days to return or exchange an item from the date you received it. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Your item must come with all appropriate documentation.

Shipping cost for Returns/Exchange

For the shipping of your returns or exchanges, this charge is covered by us only if there is a proven factory defect, otherwise this cost will come directly to you, so be sure to check out our size guides before purchasing. 

Refunds for a Return

Once we receive your item, we will inspect it and immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of working days, depending on your card issuer’s/banks policies.

Notify us

When making a return, please contact us at info@maddogs.co.za to notify us of your return or exchange.

Get In Touch

If you have any questions on how to return your item to us, contact us via the Contact page.